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When your job ruins an Avenger movie for you


A group of teenagers are on a college tour accompanied by their teachers. They travel through Paris and Vienna. Sounds very interesting particulary when one of the teenager is our friendly neighbourhood Spider Man. This was the narrative of the latest Avenger movie that we watched. It was all good and we were looking forward to a thrilling movie where the protagnist saves the World against all odds until a scenario we face on a daily basis at work features on the screen.

So this group of teenagers are traveling through Europe and they reach Vienna from Paris. All along Spidy is doing his thing and saving the World. As the group arrives at their hotel in Vienna, they are welcomed into a crumbeled and delapilated hotel. The young students are not at all pleased and they take up the griviance with their teacher. Who pacifies them and tells them that he will get a refund from the travel company.

Thats it, this scenario did it for us. We come to see movies like the Avengers to escape from the disasters at work and then we are taken back exactly there. No more scifi saving the world could get us groved back to the movie. The movie goes on and the story progresses but that connect to Spiderman is lost as we are now more invested in the travel company from whom a refund is demanded.

A unhappy guest who does not like the hotel and is demading a last minute change or a refund is a nightmare for us in the travel industry. The complications are many, hotels have strict cancelation policies and there sure is no re-fund. But the guest demands the same from the travel company.

As professionals we advise our best options which many guests overlook to save some money. Then most of the guests  do not read the terms and conditions and cancellation policies. Yes we could stay our ground and fight it out with the guests, but then things would get ugly and goes against the core of hospitality and coutesy.

Either ways you loose either money or goodwill not a pleasant situation and thanks to the writers of Spider Man, a movie that was to entertain you projects back the unpleasntness of our job on the big screen. 
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